Your order shipment

All orders received before 2pm  Monday to Friday will be processed on the same day. Orders received on a Saturday or Sunday will be processed on Monday. We will always endeavour to process orders as quickly as possible.


Once we start processing your order, you will receive an email indicating that your order has moved to the processing stage. We will then pick and pack your items with care and paying attention to quantities ordered.

You will also receive an email once the order has been shipped. This indicates we have passed the parcel to Royal Mail

All UK orders over £20 are delivered free via Royal Mail, unless Signed for delivery is specified, subject to promotions when the limit may be lowered. Free shipping options only apply to UK orders

UK First Class (usually 1-2  days) £2.00

UK Signed For (1 day) £4.50


International Delivery (To any address outside the UK)

International Standard - From £3.95 - Estimated delivery time approximately 7 working days from date of shipping (This option is not trackable) - Please note that we cannot offer refunds or replacements for any order which is lost within the postal system when orders are sent by this method. For orders of £30 or more we highly recommend the "International Tracked & Signed" option.

International Tracked & Signed - From £8.99 - A tracked service from Royal Mail to those countries where this service is available (see below)

European Union Zones
Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Slovenia, Spain and Sweden.

Non European Union Zones
Albania, Andorra, Azores, Balearic Islands, Bosnia & Herzegovina,  Bulgaria, Croatia, Canary Islands, Corsica, Czech Republic, Faroe Islands, Georgia, Hungary, Iceland, Liechtenstein, Macedonia, Madeira, Moldova, Monaco, Montenegro, Norway, Poland, Romania, Serbia  and Switzerland.

Rest of the World
Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA.

Customers who request delivery to an address outside of the UK do so at their own risk and are responsible for checking whether the importation of Electronic Cigarettes / E-Liquid is permitted into that country / territory.

EcigNET accepts NO responsibility for packages that are seized or destroyed by customs. We cannot offer any refunds unless the package contents are returned to us in re-sellable condition.


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