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Return policy

Warranties on items such as atomizers and clearomizers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long term warranty on these items.

You must inform us within 3 working days if you have received a dead on arrival item so we can provide a replacement.

BATTERIES, CHARGERS AND VARIABLE VOLTAGE MODS
    These items come with a one month guarantee. This does not affect your statutory rights. The guarantee covers any manufacturer defects and covers any repairs, or replacements, if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse a refund or return.

If you wish to return a product for refund all goods must be returned by post  within 7 days of delivery at your expense and you should take reasonable care to ensure they are returned in good condition.  Please make sure you return your product via traceable mail as we do not take any responsibility for undelivered items. Once we receive your items, we will ship you a brand new replacement item. 

Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a 28 day replacement warranty on other items such as [but not limited to]:  chargers, etc. Please contact us via email  if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods. 

Unfortunately we cannot offer refunds on bottles of e-liquid.

** Please note we process returns once per week when received/approved. Please be patient as we endeavour to deal with all returned goods within 7 days.


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